This is a demo store. No orders will be fulfilled.
Returns & Exchanges
We want you to love your gear—and we’re here to help if something’s not quite right. Most items can be returned within 30 days of delivery as long as they’re in like-new condition, complete, and packaged securely.
How to Start a Return
- Log in to your account and go to “My Orders”
- Select the item(s) to return and follow the prompts
- Include helpful notes and upload photos if needed
- Submit your request—we’ll take it from there
All returns must be authorized and include an RMA#. Items sent without authorization or returned outside our policy may be returned to you at your expense. Shipping and handling charges, including packaging materials, are non-refundable. Protection plans, shipping insurance, and extended warranties are also non-refundable.
Return Guidelines
To qualify for a return:
- Items must be in like-new condition
- All original packaging, manuals, and accessories must be included
- Items must be shipped in a protective box
Light use is okay, but items with wear, missing parts, or damage may be declined or subject to a restocking fee.
Return shipping is the customer's responsibility. If your order included free shipping, the original cost will be deducted from your refund.
Problems with Your Order
If your item arrives defective, damaged, or incomplete:
- Contact us within 7 days of delivery
- Be sure to keep all original packaging and provide clear photos of the shipping boxes and contents
Without these details, our ability to assist may be limited. We’ll help troubleshoot or issue a replacement if needed. If the item is returned and found to be in working condition or outside policy, return fees may apply.
Refused or Undeliverable Shipments
If a package is refused or undeliverable, you’ll be responsible for round-trip shipping charges and any applicable carrier fees. These will be deducted from your refund.
Items Not Eligible for Return
Some items cannot be returned due to usage, hygiene, safety, or customization:
- Headphones, microphones, clothing, jewelry, and other personal-use products
- Software, plug-ins, licenses, vinyl, media, upgrades
- Custom cases, made-to-order gear, and special-order items
- Trussing, lecterns, staging, oversized or overweight equipment
- Video wall systems, MagnaFloor LED floors, mirrored balls or suits
- Atmospheric and special effects equipment (e.g., cold spark machines)
- Hazardous materials such as lithium batteries
- Used, damaged, incomplete, or heavily worn items
- Consumables: bulbs, batteries, fluids, cartridges, confetti, refills
- Shipping protection, insurance plans, and warranties
If you're unsure whether an item qualifies, reach out to us before placing or returning your order—we’re happy to help.
Leased Orders
Orders placed through leasing programs are final sale and cannot be changed or canceled. If a leased item arrives damaged or defective, notify us within 2 business days and we’ll arrange a replacement of the same model.
International & Remote Orders
Customers outside the contiguous U.S. are responsible for all shipping costs, duties, taxes, and brokerage fees related to returns, exchanges, or replacements.
We’re Here to Help
Have a question or need assistance? Contact us here—our team is happy to help you through the process.
By placing an order with I DJ NOW, you acknowledge and accept the terms of this return policy. Thank you for trusting us—we’re here to make sure you’re always taken care of.
Credit Cards
We accept all major Credit Cards including Visa, MasterCard, Discover and American Express. For your protection we may contact you to request additional information to verify your order.
Pay Pal
We accept Pay Pal for online purchases.
I DJ NOW – Credit Card
We also offer our own private credit card called the NOW CARD. This card offers you the flexibility of receiving special financing terms for your purchase. This card is only available in our retail showrooms and cannot be used for purchases made online. Customers can apply in person at one of our retail showrooms.
Purchase Orders
Qualified businesses, educational and government institutions may request payment by Purchase Order (subject to approval). All Purchase Orders will be verified and confirmed prior to being processed. Purchase Orders must contain the signature of an authorized representative and an itemized equipment list that specifies the pricing of each unit. We reserve the right to refuse any Purchase Order.
To submit your Purchase Order for approval or for help with questions please Contact Us.
Required information when submitting a Purchase Order:
- Your Purchase Order Number
- Company/Institution/Organization Name
- Contact Name
- Contact Phone and Email
- Billing Address
- Billing Contact Name
- Billing Contact Phone and Email
- Shipping Address
- Preferred Shipping Method
- Tax Exempt Certificate Number (If applicable)
- Item Description and Quantity
Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount including gift card offers. This also includes the value of our Free Shipping promotion if the item is returned for credit. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Any product for which a mail-in rebate has already been submitted is ineligible for a return.
International Shipping:
Duties and Taxes:
All International shipments are charged according to weight, size and destination. Our pricing will not include customs fees, tariffs or taxes, which may be charged depending upon your destination.
Customers are responsible for these fees upon delivery to your country regardless of the carrier selected for your shipment. In the event of questions regarding these fees you must contact the carrier directly as I DJ NOW has no control over fees that certain destinations may charge.
Returns or Refused orders: items returned to us due to the customer refusing the delivery or for items not permitted by a country by customs will result in the customer being responsible for all shipping costs to and from delivery point. It is the customer’s responsibility to verify the order he/she is placing in permitted in the country. Customer is responsible for items confiscated by customs and no credit will be issued.
U.S. Power / Voltage and Product Defects: Products are U.S. models and may have power/voltage requirements different from that of the destination country. We make no claims that items purchased at IDJNOW will work in your country and can not be held responsible if they do not. Items purchased and sent outside of the United States are not covered by our defect free guarantee due to various issues associated with outside countries. If you receive a defective item it will be your responsibility to contact the manufacturer directly and work through the associated warranty if applicable, covering all costs associated. By purchasing from IDJNOW you acknowledge all posted International guidelines and policies henceforth.
For more information on our International Shipping Programs please Contact Us.
Sales/Use Tax Policy
We currently collect and remit sales tax on applicable purchases shipped to the following locations: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Be sure to check your state and local tax authorities as you may be responsible for other taxes in these or other states.
Tax Exempt Organizations
If you believe your purchase qualifies for a sales tax exemption, please Contact Us. Please note that for any orders already placed, the shipping address would need to match the address on the certificate provided.
2024 Extended Holiday Returns Policy
Items purchased between November 15th, 2024, and December 31, 2024, are returnable through January 31, 2024. Although the returns window for most orders will be extended, return eligibility and terms from our standard return policy remain in place. To learn more or view eligibility check here
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